Due to the custom nature and permanent processes of personalization, all monogrammed items cannot be returned, refunded, or exchanged. Please refer to our size guide, monogram guide, and ask any questions prior to ordering items to ensure satisfaction with your purchase. For more information regarding our policies, please see our Terms & Conditions page.
Ready To Ship Items: West Virginia Sweatshirts may be returned no later than January 20th, 2018 and will be given store credit only for the purchase price of the item. Return shipping is at the expense of the customer. Exchanges are not guaranteed as sizes and colors are subject to selling out. We cannot guarantee that we will make these sweatshirts again in the future. Please pay close attention to our size chart as these run large on women. A store credit does not expire. Return instructions will be attached to your invoice. Only sweatshirts returned in good condition with original tags attached are granted store credit. (Sweatshirts missing tags, that appear to be worn, have stains, animal hairs, strong odors, and in any other condition that is not re-sellable will be denied for store credit and the customer will have to pay to have the item shipped back to them. If they do not pay within 30 days, the item is subject to donation.)
Our pre made hats are not eligible for returns due to sanitary reasons.
Should your items arrive damaged or incorrectly personalized, please contact firstname.lastname@example.org within 7 days of the package's arrival. At our discretion we will replace or refund damaged items and assume shipping costs associated with said decision.
Please note we are unable to refund, exchange, or replace ordered items if you do not contact us within the first 7 days of your order arriving.
Due to fluctuating production times, we cannot guarantee any items can be canceled once the order is placed. If you need to cancel an item, please e-mail email@example.com immediately.